Which payment methods are available?
Frequently Asked Questions
Which delivery methods are available? How much is the delivery cost?
How long are the delivery times?
I have problems with finding out which licensing fits for me.
Do you also create custom graphics in other styles / of other types of assets?
Do you create custom keyframe or motion capture animation, if I cannot find what I need in the prefab libraries?
Can you create modifications of characters that are available in the Rocketbox Libraries on request?
Which payment methods are available?You do the payment with the following methods:
- Credit Card (Visa, Amex, MasterCard)
- Prepayment via bank wire transfer or check
- Payment after delivery via bank wire transfer or check: you receive the data together with an invoice and pay within 7 days.
We reserve the right to make this payment possible only to certain customer groups (for example returning customers)
Which delivery methods are available? How much is the delivery cost?The available delivery methods and cost depend on your country of origin.
- Delivery via download is free of charge and available worldwide
- Delivery on a physical medium (DVD) is only available for customers from the European Union.
The fixed cost for shipping and handling is 20 Euros.
How long are the delivery times?If you need the assets quickly, the best choice for you might be choosing download as delivery method and credit card or PayPal as payment method. This way we can usually provide you with the assets within 24 hours after we receive your order (on weekdays). Do not hesitate to give us a phone call (+49-511-8984384) in case you need the data more urgently. Delivery on DVD (only available for customers located in the European Union) takes between 3 and 7 days, depending on your country of origin).
I have problems finding out which licensing fits for me.We would be happy to help you with choosing the proper license for your project, if you contact us directly and give us a brief description how and in which kind of project you intend to use the licensed assets.
You can reach us by phone at +49-511-8984384. Alternatively you can send an e-mail to or use the contact page on this website.
Do you also create custom graphics in other styles / of other types of assets?Yes, we do - our company website www.rocketbox.de shows some samples from various projects we have worked on in the past.
Do you create custom keyframe or motion capture animation, if I cannot find what I need in the prefab libraries?Yes, we do. We also have our own Motion Capture studio in house and use an Xsens MVN System for creating Motion Capture animation data. Please contact us with more details about what you need, if you would like to receive a quote.
Can you create modifications of characters that are available in the Rocketbox Libraries on request?Yes, in general this is possible. As we also do development of custom graphics, of course we can customize the pre-made characters the way you want it. The cost for this service is dependent on the kind / amount of modification required.
Please contact us with a description of what you need and we will prepare a cost estimation for you. here is an example of a typical modification that is often needed: if you need a single character from the “Complete Characters HD” collection and would like to have the body of one character combined with the head of a different character, then you pay the license fee for one single character only plus a fee of 200 Euro for the creation of this special character combination.